Written in plain language for huelabs. Please have a lawyer familiar with Indian law review it before the site goes live.
Overview
We want every client and customer to be happy with what they get. This policy explains how cancellations and refunds work for each kind of service. For client projects, anything agreed in your signed proposal takes priority over this page.
Client projects
- Before work starts: if you cancel before we begin, we refund your advance in full, minus any third-party costs already paid on your behalf.
- After work starts: you can cancel at any time with written notice. You pay for the work completed up to that date, based on the stages in your proposal. We refund any part of the advance that covers work not yet done. Otherwise, the advance is non-refundable.
- Handover: once outstanding invoices are settled, we hand over all finished and in-progress files you’ve paid for.
- Completed work: deliverables that have been approved, or launched, are not refundable. If something isn’t right, tell us, and we’ll fix anything within the agreed scope.
Retainers & monthly services
Marketing, social media, SEO and maintenance retainers can be cancelled with 30 days’ written notice. The current month is not refundable. Ad spend already paid to platforms such as Google or Meta can’t be recovered.
Hosting & domains
- Domains are non-refundable once registered or renewed, because the registration can’t be undone.
- Hosting can be cancelled at any time before the next renewal. Plans cancelled within 7 days of first purchase get a full refund. After that, the current billing period isn’t refundable.
Shop purchases
Everything in our Shop is digital, such as brand kits, templates and themes, and is delivered instantly.
- Downloaded files: because files can’t be returned, purchases are final once you’ve downloaded them.
- Not downloaded yet: if you haven’t downloaded anything, you can ask for a full refund within 7 days of buying.
- Faulty or not as described: if a file doesn’t work or isn’t what the product page described, email us within 7 days. We’ll fix it, replace it or refund you in full.
- Wrong licence: bought the wrong tier? Email us within 7 days and we’ll switch it. You just pay or get back the difference.
- Bought twice by mistake: we refund the duplicate in full.
A refund ends your licence, so you must delete the files and stop using them.
Labs subscriptions
- Free trials cost nothing, and you’re never charged unless you choose a plan.
- Monthly plans can be cancelled at any time. You keep access until the end of the month you’ve paid for. Part-months aren’t refunded.
- Yearly plans can be cancelled for a full refund within 14 days of the first payment. After that, you keep access until the end of the year, and the rest isn’t refunded.
- Renewals: we email you 7 days before a yearly plan renews. If you forget to cancel, tell us within 7 days of the renewal and we’ll refund it in full.
- If we shut a tool down, we refund any time you’ve paid for but can’t use.
Cancel from the billing settings in the app, or email us and we’ll do it for you.
How refunds are paid
- Approved refunds go back to your original payment method (card, UPI, net banking or bank transfer).
- We start the refund within 5–7 working days of approving it. Your bank may take a few more days to show it.
- Payment gateway charges and GST on services already delivered are not refundable.
How to request
Email hi@huelabs.in with your name, your order or invoice number, and the reason for the request. Or call +91 808 669 9041, Monday to Saturday, 10:00–19:00 IST. We reply within 2 working days.